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"Your trusted source for pond supplies."
Wholesale Distributor of Aquascape Products - 100% Satisfaction Guarantee

Customer Service

Shipping and Processing

Processing

In most cases, your order will be shipped out the next business day after it is placed, although orders placed before 12PST may ship same day. Standard shipping times after order is processed is 1-3 business days. Our normal hours are M-F 7-4 PST, if your order goes through while we are closed we will process your order the next business day. We do not process orders on weekends or holidays. Weekends and holidays are not included in processing or shipping times.

Shipping

Our standard method of shipping is UPS (United Parcel Service).

UPS does not ship to post office boxes.

We are not responsible for issues regarding weather delays or other outside influences regarding shipping, once packages leave our facilities we have no control over shipping.

Please double check your “ship to” address is complete and correct, and includes any suite, apartment, or floor numbers. Shipping charges for orders returned because of incorrect addresses are not refundable.

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