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Wholesale Distributor of Aquascape Products - 100% Satisfaction Guarantee

Customer Service

Return Policy/Warranty

Return Policy
  • Propondswest.com will only accept authorized returns.  An RMA number must be obtained from Propondswest, and be clearly marked on the outer box being returned.

Defective Products

  • If the item returned is defective and under warranty we will send a replacement at no charge or issue a credit. Items that are not defective will be returned at the customer’s expense.
  • Defective items are subject to inspection. Customers will be charged for replacement pumps if the original pump is not able to be warranted,as in power cords that have been altered or other damages.
  • All products are under warranty from original purchase date only and do not renew with replacements
  • ProPondswest.com will accept new, unused products within 15 days of date of purchase for full refund of product. Please ship the item back with the original packaging enclosed within a separate box to minimize package damage.  Shipping costs will be deducted from refund amount
  • Products purchased that had free shipping, will have the shipping amount deducted from the refund.
  • Items received 15-30 days from date of Purchase will are subject to a 15% restocking fee.  
  • Items will not be accepted after 30 days from purchase date 
  • All returned products are subject to inspection prior to any credit given. All products other than pumps returned as new, but have been in service will be considered used and "Used Products" terms and restocking fees will apply.
  • Return Shipping costs and arrangements are the responsibility of the customer. Original Shipping costs are non-refundable.

USED PRODUCTS

  • All returned products are subject to inspection. Products returned used must have all parts, be clean, and be in good working order. Products must be returned with all packaging and instructions.
  • Water treatments, fish food, bulbs, etc), underlay, filter media, liner, and special order items may not be returned.
  • All used items are subject to a 25% restocking fee. Products without packaging, instructions, and/or components will be deemed USED. 
  • All Returns Policies are subject to change without notice.

WARRANTY PUMPS

  •  Pumps are subject to Propondswest and Aquascape testing.  We will process the product warranty at no additional cost to the customer other than the cost of returning the item to us.
  • If a pump is found to be in working condition, no warranty can be issued and Customers will be charged for replacement pump.  
  • Power cords that have been altered or other damages are not warrantable
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